Frequently asked questions

General Enquiries

As we are a Bunnings exclusive brand we do not sell direct to the public. Our products can only be purchased through your local Bunnings Warehouse.

Our products are predominantly manufactured in China, but also Taiwan and Denmark.

Not all Bunnings stores are the same size. Smaller stores carry a smaller number of product lines because of a lack of space. However, if you’ve seen a product on our website or on the Bunnings site that you can’t find instore, you can always ask the Bunnings Special Orders desk to order the item for you.

Please check the packaging and instructions for warranty details. These will also have instructions about what do if you experience an issue or fault with any of our products. If you have any doubts or further questions about this, please contact us. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our products are only sold at Bunnings Warehouses in Australia and New Zealand. Our range of products, including Special Order items, is available to be ordered online from www.bunnings.com.au for Click and Collect or delivery.

Yes. Please contact our customer support team for assistance. Alternatively, the How-to section on our website also has videos and handy tips to help make assembly and installation easier.

First, re-check each part against the parts list in the instructions. If for some reason, you still find you’re missing a part, please contact our customer support team.

Hardware

No, none of our entrance locks are keyed alike. Your local Locksmith is able to re-key our lock barrels which is a standard Lockwood keyway (LW4).

No. However, where possible you can convert a passage door handle or knob from the same range to act as a dummy.

Please visit the How-To section for instructions and tips on how to use our balustrading kits. If you’re still stuck, feel free to give us a call.

Please check with your local council to learn their balustrading requirements.

The most common wire used is 3.2mm and we would recommend a wire construction of 7×7.

Yes, this information is listed on the product page for each wire or chain item. You can use the menu at the top or the search bar to locate the particular wire or chain product you are enquiring about.

A copy of the instructions for this was included with the original retail packaging for this item. However, if you find for some reason these instructions are missing, there is a copy of these instructions available on our How-To page or type ‘Travel Lock’ in the search bar above to visit the product page.

Pets

Both of our chicken coops have two resting perches. Depending on the breed of the chickens, we would suggest keeping 3-4 chickens in each.

Our pet enclosures are made from China Fir. This material is durable and resistant to rotting and insects.

Sheds & Garden

Small sheds will take about 1.5 to 2 hours to complete and larger sheds about 3 to 4 hours.

We recommend using two people to build our skillion sheds (small sheds) and three or more people for our gable sheds (larger sheds).

Prior to building your shed, we suggest that you spend 20 minutes checking the parts list and thoroughly read through the instructions.

You must complete your shed on the same day it was begun. Half completed sheds may void the warranty.

Assembly of sheds is not recommended during windy or rainy conditions.

Cyclonic kits must be installed while assembling your shed; they cannot be attached after your shed is built.

No, we do not provide this service. However, Bunnings does. Please contact your local Bunnings store for further details.

We suggest a minimum of two people for our Skillion Series Sheds and three or more people for our Gable Series Sheds. Otherwise, you can also contact your local Bunnings Warehouse to enquire about their assembly service.

No. We have four attractive colours: zinc, cream, grey and green. We are confident you will find one of these colours complementary to your chosen colour scheme.

Storage

No. Each unit has been designed for a set number of shelves only. The addition of extra shelves or modification to the unit will void the warranty.

You are able to purchase replacement keys for your cabinet by contacting your local Bunnings Special Orders desk.

The product page online for this product has images included to assist with this. Simply type ‘vertical bike hanger’ into the search bar at the top of this site to visit this page. If you’re still stuck, give us a call and we can send you out an image.

Yes, this update has improved the design of our shelving units. You will however, notice a slight difference in the keyhole heights on the leg posts and therefore the shelf heights will differ slightly between the newer and older models.

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